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Install your customer portal in Outlook

Learn how set-up your customer portal in Outlook within a few clicks.

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Go to your sidebar and click on \"Apps\".

Search for your customer portal here.

Found it? Then select it.

Click on \"Add\".

Our app automatically refreshes and brings you directly to your customer portal in Outlook.

Use the right mouse click and \"pin\" the portal in your sidebar. This way it is quickly accessible whenever needed.

Choose your portal to raise a ticket..

Now, raise your ticket!

Check out the second part of the demo on how to work with your customer portal in Outlook.

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Raise support tickets from Outlook

Check out this guide on how to raise support tickets from your inbox.

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Choose your customer portal.

Our app takes over the Jira look and feel.

Choose among the options listed.

Select \"Request a new account\".

Enter a short summary of your problem / issue.

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Enter a short description for the agents to provide background information.

Click on \"Create\".

Success! The ticket was successfully submitted.

Let's check in the \"my request\" tab.

Here you have an overview of all your requests ever raised inclusding their current status.

Click on one of your requests to check on the details / progress.

We can see, that a Microsoft Teams chat has started to the issue.

From here, we could now jump to that conversation.

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... and we can move along.
We can jump on that conversation to solve issues faster.

Curious?

Don't hesitate, go ahead and install your customer portal in Outlook, as well!

"},"cta":{"bold":true,"fontSize":16,"italic":false,"textUnderline":false,"color":"#F3F5F7","position":"center","backgroundColor":{"alpha":100,"hex":"#0080c9"},"borderColor":"#0080c9","extUrl":"https://yasoon.atlassian.net/wiki/spaces/M365fJ/pages/2330986787/Teams+portal+app","flowId":null,"widgetId":null,"extUrlBlank":true,"shouldDismiss":false},"secondary":{"value":"CTA","bold":true,"fontSize":16,"italic":false,"textUnderline":false,"color":"#F3F5F7","position":"center","backgroundColor":{"alpha":100,"hex":"#143a60"},"borderColor":"#143a60"},"js":{"value":""},"version":1},"id":"0dbf2cb0-2211-421f-a70a-ed46526f2430","title":"","dom_id":"","page_id":"933d5627-74ae-425f-8442-91e3ece2008e","subtitle":"","image_url":"","target_id":null,"video_url":"","stream_url":null,"description":"","target_type":null,"overlay_video":null,"stream_status":null,"thumbnail_url":null,"media_duration":null,"media_position":null,"media_button_color":null,"flowId":"754989df-bc07-49c6-b0aa-becd56a65d49"}},"flows":{"99981de0-16e3-4681-952a-5ff3df7e30ae":{"id":"99981de0-16e3-4681-952a-5ff3df7e30ae","name":"Default","widgets":["aa25eb66-b952-45cd-9635-9119e07ee8e9","49c08852-8058-4c7b-acba-1e5b970834fd","d3b1cb04-8259-43b8-8465-0f0b338f1598","d7dbb3af-03c8-4d55-83b6-275ff1db275d","4866bc40-8ee7-4513-9a6e-92b5f8d16d10","2eb64134-7df2-487f-81ee-50c213531349","fb92548c-daf3-49df-a9a6-e180783e8a8a","d308af6c-5e7e-4a71-a78d-7a8f8e8c4ff1","b97ad4b2-75c5-4291-a9a4-d755c8ebd469","b8fa8cdf-b728-4bb6-a0e3-32742fba8b8e"]},"754989df-bc07-49c6-b0aa-becd56a65d49":{"id":"754989df-bc07-49c6-b0aa-becd56a65d49","name":"Chapter 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